You will receive a full refund of the Arbitration fee in the event the Arbitration proceedings are delayed beyond 2 months due to the negligence of the Arbitrator.
Please note that, while the Arbitrator will, to the extent possible, conclude the Arbitration proceedings within 2 months from the date of his or her appointment, occasionally the proceedings might take longer to complete, due to circumstances beyond the control of the Arbitrator.
These circumstances include, but are not limited to, the following:
1. Delay Caused By a Force Majeure Event:
The following shall be considered Force Majeure Events: Acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, and explosion, or any other event that may be considered by the Platform to be a Force Majeure event from time to time.
2. Delay Caused By Death or Illness
Delay caused due to death or illness of a Claimant or Defendant or a member of their families, death or illness of the lawyer of either of the Parties or a member of their families, death or illness of the Arbitrator or a member of his/her family
3. Delay Is For Reasons That Are In the Interest of Justice
The Arbitration proceedings may take longer than two months if the Arbitrator, in the interest of justice, grants adjournments to the Parties. Whether or not granting an adjournment to a Party is in the interest of justice, is determined by the Arbitrator at his or her sole discretion.
In the event an Arbitration cannot be completed within two months from the date of the Arbitrator’s appointment on account of any of the circumstances mentioned above, or any other circumstances not arising out of the negligence of the Arbitrator, there will be no refund payable.
If you still feel that there has been negligence on the part of the Arbitrator, you may request a refund by writing to us firstname.lastname@example.org, and we will consider your request.
Please note that the Platform’s decision will be final and binding.
The notice fee will be refunded only in the event we receive a communication from your lawyer that you have instructed him/her not to draft and dispatch the notice.